Frequently Asked Questions
Do the holidays affect your shipping schedule?
They sure do! So, make sure you order by 12 PM on 12/11 to ensure you receive those gifts from us by Christmas.
Is there a different return policy for the holiday season?
Absolutely! In fact, we’ve extended our normal 30-day return policy all the way to 1/31 to account for increased processing, shipping, and all-around gift giving!
Can I modify or cancel my order after I’ve placed it?
Sure! Please email email@example.com as soon as you can, and we’ll put some pep in our step to try and fix your order before it’s been prepared.
There’s an item in my order that’s missing. What is the process to rectify this?
We apologize for any inconvenience this may have caused! Send an email to firstname.lastname@example.org with your order number and identification of the missing item and we can start fixing your order.
What happens if I receive the wrong item with my order?
We’re committed to packing every order with care, but mistakes do happen. If you email us at email@example.com with your order number and the misplaced item you received, we will be in contact within 24 hours to fix the problem.
What should I do if items in my order are damaged or defective?
Firstly, we do apologize that a mistake occurred on your package’s journey from us to you. Please send us an email at firstname.lastname@example.org with the order number, pictures of both the items you wish to return and the package itself. After we contact you with verification, you can log in to the member portal and follow the steps for a refund and shipping label.
Where do you ship to?
Sign Me Up has several locations around the US to ensure your products are shipped as quickly as possible. Our two hub locations are in Van Nuys, CA and Northvale, NJ.
What are your delivery options and costs?
We ship with USPS First Parcel Package, USPS Priority Mail, and UPS next day service. The cost and speed of delivery vary on the distribution center your product is shipping from, which is chosen specifically for your location.
When will my order ship?
As long as your order gets to us by 3 pm EST on any business day, we will have it shipped out and on its way to you the same day. You’ll receive an email notification once your order is shipped.
How do I track and check the status of my order?
You can check how we’re doing packing up your order by either clicking on the link in your confirmation email or logging in through the member portal.
What do I do if my tracking number isn’t working?
Sometimes tracking information takes 24 hours to update after placing an order. If your tracking number still isn’t working after the 24 hours, please email us at email@example.com and we’ll look into it for you.
Can I change the shipping address I provided?
No need to worry, but please email us at firstname.lastname@example.org ASAP so we can address the issue before your package is shipped.
What happens if my package is returned to the sender?
If there was an issue with an incorrect address, please email us at email@example.com. We’ll keep an eye out for that email, try to fix the address on our end, and reach out to you for clarification if need be.
How can I return an item?
If you’re looking to return an item, please log in to your member account, select refund, provide the reason for the return, print the label, and send it on back to us.
Is it free to return an item?
We provide the shipping label, so your return is free and simple.
When will I receive my refund?
Once we receive your package at our warehouse, it can take up to 5 business days for us to review and process your return. We will send out a confirmation email once we’ve ticked all the boxes and your refund is on its way back to your purchase payment method.
Depending on your bank, it may take up to 14 business days for the amount to appear in your account.
What payment options are available?
Credit cards, PayPal, Amazon Payment, and Google Pay are all ok with us!
When do I get charged for credit card and PayPal payments?
You will see the full charge amount on your account as soon as your order is placed with us.